Return & Refund Policy
Refund, Return & Cancellation Policy
Last Updated: [Insert Date]
At Insozen.com, we are committed to providing genuine and high-quality medicines and healthcare products. Due to the sensitive nature of pharmaceutical products and to ensure customer safety, we maintain a strict Refund, Return & Cancellation Policy.
Cancellation Policy
Once an order has been successfully placed on Insozen.com, it cannot be canceled, modified, or refunded at the customer's request. Medicines and healthcare products are processed immediately after order confirmation to maintain quality, safety, and compliance with applicable regulations.
Return Policy
Medicines, prescription products, and healthcare products sold on Insozen.com are non-returnable and non-exchangeable once delivered.
Returns will not be accepted for:
- Change of mind after placing an order.
- Incorrect product selection by the customer.
- Products no longer required by the customer.
- Refusal to accept delivery after dispatch.
Exceptions
A replacement or refund request may be considered only under the following circumstances:
- The product received is damaged during transit.
- An incorrect product has been delivered.
- The product is expired upon delivery.
- The package appears tampered with before delivery.
Customers must notify us within 48 hours of delivery and provide the following:
- Order number.
- Clear photographs of the product and packaging.
- A brief description of the issue.
All claims are subject to verification and approval by Insozen.com.
Refund Policy
Refunds will only be issued in the following situations:
- The ordered product is unavailable and cannot be fulfilled.
- An approved claim for a damaged, incorrect, or expired product cannot be resolved through a replacement.
- Refunds required under applicable laws and regulations.
Approved refunds will be processed to the original payment method within 7–10 business days after approval.
Contact Us
If you have any questions regarding this policy, please contact us:
Insozen.com Customer Support
Email: support@insozen.com
Phone: +91 XXXXXXXXXX
By placing an order on Insozen.com, you acknowledge that you have read, understood, and agreed to this Refund, Return & Cancellation Policy.